Terms of service

1. Scope

The following General Terms and Conditions apply to all orders placed by consumers and businesses through our online shop.

For Germany, the following applies: consumers are, pursuant to § 13 of the German Civil Code (BGB), any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business or profession.

For Austria, the following applies: in these terms, "consumer" is to be understood as the "consumer" ("Konsument") within the meaning of the Austrian Consumer Protection Act (KSchG).

For Switzerland, the following applies: in these terms, "consumer" is to be understood as the "consumer" ("Konsument") under Swiss law.

A business is any natural or legal person, or partnership with legal capacity, who, when entering into a legal transaction, acts in exercise of their trade, business or profession.

The following applies vis-à-vis businesses: if the business uses conflicting or supplementary General Terms and Conditions, their validity is hereby objected to; they shall only become part of the contract if we have expressly agreed to them.

2. Contracting party, formation of the contract, correction options

The purchase contract is concluded with ARUS Vertriebs GmbH.

By listing products in the online shop, we make a binding offer to conclude a contract for these items. You can initially place our products in the shopping cart without obligation and correct your entries at any time before sending your binding order by using the correction aids provided and explained during the order process for this purpose. The contract is concluded when you accept the offer for the products contained in the shopping cart by clicking the order button. Immediately after submitting your order, you will receive a further confirmation by email.

3. Contract language, storage of the contract text

Language(s) available for concluding the contract: German, English, French, Dutch, Spanish, Italian, Polish

We store the text of the contract and send you the order details and our General Terms and Conditions in text form. For security reasons, the text of the contract is no longer accessible via the internet.

4. Delivery terms

4.1 Shipping costs

In addition to the stated product prices, shipping costs may be added for standard delivery. Further details on the amount of the shipping costs can be found in the respective offers.

4.2 Delivery options

We ship the products to the delivery address specified during the order process.

We only deliver by shipment. Unfortunately, self-collection of the goods is not possible.

We do not deliver to parcel lockers.

5. Payment

5.1 Due date and default of payment

The price is due upon conclusion of the contract, unless a later due date arises from the following payment terms.

The following applies to customers based in Germany and Austria:

Vis-à-vis consumers: In the event of default of payment, we reserve the right to charge you a fee of EUR 1.50 per reminder for the second and each subsequent reminder. You remain free to prove that we incurred lower actual damage. Further claims remain unaffected.
Vis-à-vis businesses: In the event of default of payment, we reserve the right to charge you statutory default interest of nine percentage points above the base rate as well as a flat fee of EUR 40. Further claims remain unaffected.

The following applies to customers based in Switzerland:

Vis-à-vis consumers: In the event of default of payment, we reserve the right to charge you a fee of CHF 1.50 per reminder for the second and each subsequent reminder. You remain free to prove that we incurred lower actual damage. Further claims remain unaffected.
Vis-à-vis businesses: In the event of default of payment, we reserve the right to charge you default interest of nine percentage points above the ECB base rate as well as a flat fee of CHF 40. Further claims remain unaffected.

5.2 Payment methods

In our shop, the following payment methods are generally available to you.

Advance payment
If you select the advance payment method, we will provide you with our bank details in a separate email and deliver the goods once payment has been received.

Cash on delivery
You pay the purchase price directly to the delivery agent. No further costs are incurred for this.

Credit card
During the order process, you provide your credit card details. Your card will be charged immediately after the order is placed.

SEPA direct debit procedure
By placing the order, you issue us with a SEPA direct debit mandate. We will inform you of the date your account will be debited at least one banking business day in advance (so-called prenotification). A banking business day is any working day except Saturdays, statutory public holidays applicable nationwide, and 24 and 31 December of each year. The account will be debited before the goods are shipped.

PayPal, PayPal Express
In order to pay the invoice amount via the payment service provider PayPal (Europe) S.à r.l. et Cie, S.C.A, 22-24 Boulevard Royal, L-2449 Luxembourg ("PayPal"), you must be registered with PayPal, verify yourself with your access data and confirm the payment instruction. The payment transaction is carried out by PayPal immediately after the order is placed. Further information is provided during the order process.

PayPal may offer registered PayPal customers, selected according to its own criteria, further payment options within their customer account. However, we have no influence on the provision of these options; any further individually offered payment options concern your legal relationship with PayPal. Further information can be found in your PayPal account.

PayPal
In cooperation with the payment service provider PayPal (Europe) S.à r.l. et Cie, S.C.A, 22-24 Boulevard Royal, L-2449 Luxembourg ("PayPal"), we offer you the following payment options as PayPal services. Unless otherwise stated below, payment via PayPal does not require registration with PayPal. Further information is provided for the respective payment option and during the order process.

PayPal, PayPal Express
In order to pay the invoice amount via the PayPal payment option, you must be registered with PayPal, verify yourself with your access data and confirm the payment instruction. The payment transaction is carried out by PayPal immediately after the order is placed.

Credit card via PayPal
Your card will be charged by PayPal after the goods have been shipped.

Direct debit via PayPal
Payment by direct debit via PayPal requires an address and credit check and is made directly to PayPal. By confirming the payment instruction, you grant PayPal a direct debit mandate. PayPal will inform you of the date your account will be debited (so-called prenotification). The account will be debited before the goods are shipped.

Purchase on account via PayPal
Purchase on account via PayPal requires an address and credit check and is made directly to PayPal.

Purchase on account via PayPal and Ratepay
Purchase on account via PayPal requires an address and credit check and is made directly to Ratepay GmbH, Franklinstraße 28-29, 10587 Berlin ("Ratepay").

Sofort by Klarna
In order to pay the invoice amount via the payment service provider Sofort GmbH, Theresienhöhe 12, 80339 Munich, you must have a bank account enabled for online banking, verify yourself accordingly and confirm the payment instruction. Your account will be debited immediately after the order is placed. Further information is provided during the order process.

Google Pay
In order to pay the invoice amount via the payment service provider Google Ireland Ltd., Gordon House, Barrow Street, Dublin 4, Ireland ("Google"), you must be registered with Google, have activated the Google Pay function, verify yourself with your access data and confirm the payment instruction. The payment transaction is carried out immediately after the order is placed. Further information is provided during the order process.

Apple Pay
In order to pay the invoice amount via the payment service provider Apple Inc., One Apple Park Way, Cupertino, CA 95014, USA ("Apple"), you must use the "Safari" browser, be registered with Apple, have activated the Apple Pay function, verify yourself with your access data and confirm the payment instruction. The payment transaction is carried out immediately after the order is placed. Further information is provided during the order process.

Amazon Pay
In order to pay the invoice amount via the payment service provider Amazon Payments Europe S.C.A. 38 avenue J.F. Kennedy, L-1855 Luxembourg ("Amazon"), you must be registered with Amazon, verify yourself with your access data and confirm the payment instruction. The payment transaction is carried out by Amazon Pay within one banking business day after the order is placed.

Amazon Pay may offer registered Amazon Pay customers, selected according to its own criteria, further payment options within their customer account. However, we have no influence on the provision of these options; any further individually offered payment options concern your legal relationship with Amazon Pay. Further information can be found in your Amazon Pay account.

Klarna
In cooperation with the payment service provider Klarna Bank AB (publ.), Sveavägen 46, 111 34 Stockholm, Sweden ("Klarna"), we offer you the following payment options. Payment via Klarna is available to consumers only. Unless otherwise stated below, payment via Klarna requires a successful address and credit check and is made directly to Klarna. Further information is provided for the respective payment option and during the order process.

Purchase on account via Klarna
The invoice amount is due 14 days after the goods have been shipped and the invoice has been received.

Klarna may offer registered Klarna customers, selected according to its own criteria, further payment options within their customer account. However, we have no influence on the provision of these options; any further individually offered payment options concern your legal relationship with Klarna. Further information can be found in your Klarna account.

Instalment purchase via Klarna
You can pay the invoice amount in monthly instalments of at least 1/24 of the total amount. The minimum instalment amount is EUR 6.95.

Klarna may offer registered Klarna customers, selected according to its own criteria, further payment options within their customer account (e.g. interest-free instalment plans). However, we have no influence on the provision of these options; any further individually offered payment options concern your legal relationship with Klarna. Further information can be found in your Klarna account

Klarna credit card
During the order process, you provide your credit card details. Your card will be charged by Klarna immediately after the order is placed. No address or credit check takes place.

Klarna direct debit
You grant Klarna a SEPA direct debit mandate. Klarna will inform you of the date your account will be debited (so-called prenotification). The account will be debited after the goods have been shipped.

Invoice
The invoice amount is due for payment by bank transfer 14 days after receipt of the invoice and the goods, to the bank account stated on the invoice. We reserve the right to offer purchase on account only after a successful credit check.

6. Right of withdrawal

Consumers have the statutory right of withdrawal as described in the withdrawal instructions. Businesses are not granted a voluntary right of withdrawal.

7. Retention of title

The product remains our property until paid for in full.

For customers based in Switzerland, we are entitled to make a corresponding entry in the register of reservations of title.

The following additionally applies to businesses: we reserve title to the product until all claims arising from an ongoing business relationship have been paid in full. You may resell the goods subject to retention of title in the ordinary course of business; you hereby assign to us in advance, in the amount of the invoice total, all claims arising from such resale — irrespective of any combination or mixing of the goods subject to retention of title with a new item — and we accept this assignment. You remain authorised to collect the claims; however, we may also collect claims ourselves if you fail to meet your payment obligations. At your request, we will release the securities to which we are entitled to the extent that their realisable value exceeds the value of the outstanding claims by more than 10%.

8. Transport damage

The following applies to consumers: if goods are delivered with obvious transport damage, please report such defects to the delivery agent as promptly as possible and contact us immediately. Failure to make a complaint or to contact us has no consequences whatsoever for your statutory rights and their enforcement, in particular your warranty rights. However, doing so helps us assert our own claims against the carrier or the transport insurer.

The following applies to businesses: the risk of accidental loss or accidental deterioration passes to you as soon as we have handed over the item to the forwarding agent, the carrier, or the person or institution otherwise designated to carry out the shipment.

9. Warranty and guarantees

9.1 Statutory liability for defects

The following applies to consumers based in Germany and Austria:
The statutory liability for defects applies.

The following applies to consumers based in Switzerland:
You should, as soon as is feasible in the ordinary course of business, examine the condition of the item received and, if defects appear for which the seller is liable, notify the seller immediately. If the consumer fails to do so, the purchased item is deemed approved, except for defects that were not identifiable upon customary examination. If such defects appear later, notice must be given immediately upon discovery, failing which the item is likewise deemed approved with regard to those defects.

Please return the defective product to us together with a description of the defect. You bear the resulting transport costs. We provide warranty cover by remedying defects. At our discretion, this is done either by rectifying the defect (repair) or by delivering an item free of defects (replacement). If subsequent performance fails, you are entitled to rescind the contract. This does not apply in the case of immaterial defects. A right to a price reduction is excluded.

The following applies vis-à-vis businesses and among merchants:
Unless expressly agreed otherwise below, the statutory liability for defects applies.
The following limitations and shortened time limits do not apply to claims for damages caused by us, our legal representatives or vicarious agents

• arising from injury to life, body or health
• arising from an intentional or grossly negligent breach of duty, or fraudulent intent
• arising from a breach of material contractual obligations, the fulfilment of which makes the proper performance of the contract possible in the first place and on whose compliance the contracting party may regularly rely (cardinal obligations)
• within the scope of a guarantee promise, insofar as agreed, or
• insofar as the scope of the Product Liability Act applies.

Limitations vis-à-vis businesses

Vis-à-vis businesses, only our own statements and the manufacturer's product descriptions that were incorporated into the contract shall be deemed an agreement on the condition of the goods; we accept no liability for public statements made by the manufacturer or other advertising claims. For businesses, the limitation period for claims for defects on newly manufactured items is one year from the passing of risk. The preceding sentence does not apply to an item that has been used for a building in accordance with its customary use and has caused the defect thereof. The sale of used goods is made with the exclusion of any warranty. The statutory limitation periods for the right of recourse under § 445a BGB remain unaffected.

Notice to merchants

Among merchants, the duty of inspection and notification of defects set out in § 377 of the German Commercial Code (HGB) applies. If you fail to give the notice specified therein, the goods are deemed approved, unless the defect was one that could not be identified during inspection. This does not apply if we fraudulently concealed a defect.

9.2 Guarantees and customer service

Information on any additional guarantees that may apply and their precise terms can be found with the respective product and on special information pages in the online shop.

Customer service: Our customer service is available for questions, complaints and claims on working days by phone at +49 89 48929691 and by email at support@arus-vertrieb.de.

10. Liability

We are always liable without limitation for claims arising from damage caused by us, our legal representatives or vicarious agents

arising from injury to life, body or health,
arising from an intentional or grossly negligent breach of duty,
under a guarantee promise, insofar as agreed, or
insofar as the scope of the Product Liability Act applies.

In the event of a breach of material contractual obligations, the fulfilment of which makes the proper performance of the contract possible in the first place and on whose compliance the contracting party may regularly rely (cardinal obligations), caused by slight negligence on the part of us, our legal representatives or vicarious agents, liability is limited in amount to the damage foreseeable at the time the contract was concluded and typically expected to occur.
In all other respects, claims for damages are excluded.

11. Dispute resolution

The European Commission provides a platform for online dispute resolution (ODR), which you can find here.

Important notice: The online dispute resolution (ODR) platform will be permanently discontinued as of 20 July 2025. The submission of complaints on the ODR platform will therefore already be discontinued on 20 March 2025. We are neither obliged nor willing to take part in a dispute resolution procedure before a consumer arbitration board.

12. Final provisions

If you are a business, German law applies, excluding the UN Convention on Contracts for the International Sale of Goods (CISG).

If you are a merchant within the meaning of the German Commercial Code, a legal entity under public law, or a special fund under public law, the exclusive place of jurisdiction for all disputes arising from contractual relationships between us and you is our registered place of business.

Should individual clauses of these General Terms and Conditions be or become invalid, in whole or in part, the remainder of the contract shall remain valid. Insofar as individual clauses are invalid, the content of the contract shall be governed by the statutory provisions.